Questions, answered
Everything you need to know about orders, delivery, returns and sizing.
Orders
How do I place an order?
Choose your colour and size, add the piece to your bag and check out. You can check out as a guest or create an account to track orders more easily.
Can I change or cancel my order?
Contact us within 2 hours of ordering and we will do our best. Made-to-order pieces enter production quickly, so changes are not always possible after that.
Do you offer gift wrapping?
Yes. Add a gift note at checkout and we will pack your order in our signature tissue and box where available.
Shipping
Where do you ship?
We ship worldwide. Available countries and rates are shown at checkout.
How long will delivery take?
Standard tracked delivery usually takes 5–8 business days after dispatch. Express takes 2–3 business days. Made-to-order pieces need an extra 2–5 days to produce.
Why did my order arrive in separate parcels?
Some pieces are produced by different specialist partners, so a mixed order may ship in more than one parcel. You will receive tracking for each.
Returns
What is your returns policy?
You can return unworn items with tags within 30 days of delivery for a refund. See our shipping & returns page for details.
Can I return made-to-order items?
Personalised items cannot be returned unless faulty. Standard made-to-order streetwear can be returned within 30 days.
Sizing & products
How do I find my size?
Use our size guide and the fit notes on each product page. Still unsure? Message us and we will help.
How should I care for satin and velvet?
Hand wash cool or dry clean, dry flat away from direct heat and steam rather than iron.
Payments
Which payment methods do you accept?
Major credit and debit cards, PayPal and other methods shown at checkout, depending on your country.
Is checkout secure?
Yes. Payments are processed by certified payment providers over an encrypted connection. We never store your full card details.